Service Advisor, Body & Paint

Full Time Tan Chong Ekspres Auto Servis Sdn Bhd
  • Selangor, Tan Chong Ekspres Auto Servis (TCEAS), Lot 9, Petaling Jaya, Kuala Lumpur 46200, Malaysia View on Map
  • Post Date : November 10, 2020
  • Apply Before : November 30, 2020
  • Salary: Negotiable
  • Applications 1
  • View(s) 7
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Job Detail

  • Position Level Fresh/Entry Level
  • Years of Experience Less Than 1 Year
  • Job Category Customer Service
  • Qualifications Diploma

Job Description

Responsibilities:

  • To plan, coordinate the receiving of Body & Paint customers in line with the established standard operating procedures (NSSW) and business processes.
  • To perform accurate repair estimates for both Insurance and cash paying customers.
  • To do final bill / invoice for cash repairs and insurance cases.
  • To upload all the necessary mandatory documents in Merimen system.
  • To ensure all documents are complete before releasing the vehicle to the customers.
  • To ensure Discharge Voucher (DV) to be signed by the insured before the vehicle been delivered.
  • To do supplementary claims where needed.
  • To liaise and negotiate effectively with insurance adjusters and insurance person-in-charge.
  • Communicate efficiently with job controller on the parts availability and repair lead time in order to advice the customer on the promise delivery date.
  • To achieve budgeted B&P Sales, Intake targets and Customer Satisfaction level.
  • To make or initiate Back Orders and to follow-up with Job Controller on all Back Order Parts.
  • To effectively handle customers’ dissatisfaction complaints.
  • Continuous kaizen and apply problem solving steps to develop solutions to resolve work related problems and issues.
  • Coach and provide career development advice to junior or trainee B&P service advisors.
  • To support all service marketing promotions and campaigns.
  • Others duties as assigned by superior.

Required skills

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